Deliveries and Returns Policy
Stock items are usually dispatched within 2-3 days. Most branded kits & equipment are ordered direct from the manufacturer and usually dispatched in approximately 7-10 working days (not including weekends). Delays may be unavoidable at times due to suppliers stocks. You would be informed of any unusual delays within 48 hours of ordering. If you require any printed garments, delivery can take up to 3 weeks during busy periods.
Deliveries will be made on weekdays from 8:00am - 6:00pm and will need to be signed for on arrival. We can deliver to business addresses and leave with neighbours etc if stated.
Collections From Stadium
All local clubs that wish to collect orders will be required to pay at least a 50% deposit, or pay in full, when the orders are placed.
No orders can be taken on a 'pay on collection' basis.
You have statutory rights under the Distance Selling Regulations, 2014, that you can return any non personalised items within 14 days of receipt at your own expense. Please contact us by phone or e mail prior to any returns being made.
Stadium relies on the customer to order the correct sizes and quantities as the following suppliers will not accept returns - Nike, Adidas, Givova, Stanno, Pro Star, Macron. If these suppliers agree to exchange or take back goods, any restocking fee will have to be paid by the customer. This does not effect your statutory rights above.
We class all football clubs,universities,schools,HM forces and other businesses, as business to business customers. These orders are governed by different rules to that of the standard distant selling regulations, 2014.
With business to business, you cannot automatically return good for credit, or cancel outstanding orders ordered specifically for you from our trade suppliers. All returns and cancellations are at the discretion of Stadium.
If you require to return any printed garments, you will not be entitled to a refund or exchange. However, we do look at each case individually.
Any printing that may come off please contact us on 01795 660007 or firstname.lastname@example.org